Frequently Asked Questions
Everything you need to know about your Fallen Footwear order.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure the tags are still attached and the soles show no signs of outdoor use.
How do I know which size to order?
Our shoes generally run true to size. We recommend checking our detailed Size Guide located on each product page for specific measurements and international conversions.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.